What option do you have for RP plan?
RP plans are available for 1+1 year and 2 + 1 year
What is Replacement Programme (RP)?
RP is One to One replacement when the products breaks down on the 2nd year or 3rd year upon the […]
Where do you have the ASC?
We have more than 250 ASC throughout Peninsular Malaysia, Sabah & Sarawak.
How soon can the Authorized Service Center (ASC) call the customer?
Normally within 24-48 hours from the receipt of official complaint.
How do I make a claim?
You may refer to your reseller / dealer whom you purchased your product from.
What if the customer lost his/her CI, can he/she still claim for the repair when there is a breakdown?
Yes, he/she may as long as the details of the customer including the products are accurate.
Is the EWP applicable to all brands?
It is only applicable to most branded provided in the list.
Can I still extend the warranty after the expiry of EWP?
No, you may not.
What are the important details required for EWP?
Name, I/C no. address, postcode, Mobile no, product brand, model, serial no. Date of Purchase & warranty plan.
Will the customer get any Confirmation of submission?
Yes, a copy of Confirmation of submission can be printed from our online registration system by our authorized resellers.An e […]