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We have been providing comprehensive warranty solutions since 2006 and continue to innovate new warranty solutions to bring the best products to our business partners, clients and consumers.
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Customer Careline
Our Customer Careline provides another convenient and easy way to make a claim. You may also contact to us by email: careline@ewarranty2u.com
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Parts

Service part, repair part, or replacement part cost is expected to ecalate further with currency fluctuations. High material and labour cost also contributed to the increasing parts cost. Hence, the purpose of Extended Waarnty programs is to curbe with the uncertainties.

Labour

A surge in minimum wage in recent years would have affected most businesses especially labour intensive industries. Therefore, it is wise to hedge the future repair cost withour Extended Warranty programs

Transport

Transportation cost includes technician’s travelling time and mileage claims for repairs of big items such as TV, washing machine, Clothes dryer, refrigerators, air-conditioning, water heater & dish washer.

What We Offer

On top of the hedging of parts, labour and transportation cost, E-Warranty offers 3 months repair warranty period for the same failure that occurs within 3 months after the last repair. This is our commitment to ensure quality of service and customer satisafactions.

OUR EXTENDED WARRANTY PROGRAMS ARE TAILORED TO YOU

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Extended Warranty

Extended Warranty is never a bargain. Any modern appliance built today (or automobiles) will last long enough for you to get your money's worth. Most appliances (or autos) will break down during it's warranty period; this is called "infant mortality", and will be covered by manufacturer warranty. Further, and increasingly, the unit will fail more and more at the end of its life span. So let E-Warranty takes care of it.

FAQ – Extended Warranty Program

FREQUENTLY ASKED QUESTIONS (FAQ) – EXTENDED WARRANTY PROGRAM (ELECTRICAL APPLIANCES / MOBILE PHONES / TABLETS / COMPUTERS / HEALTH EQUIPMENT)

RP plans are available for 1+1 year and 2 + 1 year

RP is One to One replacement when the products breaks down on the 2nd year or 3rd year upon the expiry of manufacturer warranty

We have more than 250 ASC throughout Peninsular Malaysia, Sabah & Sarawak.

Normally within 24-48 hours from the receipt of official complaint.

You may refer to your reseller / dealer whom you purchased your product from.

Yes, he/she may as long as the details of the customer including the products are accurate.

It is only applicable to most branded provided in the list.

No, you may not.

Name, I/C no. address, postcode, Mobile no, product brand, model, serial no. Date of Purchase & warranty plan.

Yes, a copy of Confirmation of submission can be printed from our online registration system by our authorized resellers.An e certificate will be send via email to customer

Manufacturer warranty + EWP: 1 + 1, 1+2, 1+ 3, 1+4, 2+1, 2+3 & 3+2.

The replacement of product is based on Brand, size & like for like basis.

Not applicable for cash & carry products. It must be above 32” TV, washing machine / dryer, refrigerators / freezer, air-conditioning, hood and hob or equivalent.

Yes, the replacement cost will be the balancing amount from the Sum Insured of the product.

Yes, it is.

A copy of Terms and Conditions can be obtained from our authorized resellers.

Yes, it is transferable but customer must write in to inform us the new owner details.

No, it does not cover natural disaster, accidental damage & theft. This is covered under All Risk insurance.

The minimum dead pixels must not be below 8 dots.

Yes, it covers LED / LCD / Plasma panel.

It covers the similar warranty to manufacturer’s warranty (mirror coverage)- Refer Terms and Conditions.

I must purchase the EWP at the time I purchase the Electrical product.

Our EWP covers:
• Electrical Appliances
• Mobile / Smart Phone
• Tablet
• Printers & Facsimile
• Computer & Laptop
• Health Equipment
• Home Warranty Plus
• Motorcycle
• Automobile
• CCTV & Alarm System

You may extend the warranty total not more than 60 months including the manufacturer warranty period from the date of purchase.

EWP is the warranty extended from the expiry of the manufacturer warranty period.

Experienced

We have been providing comprehensive warranty solutions since 2006 and have more than 20 years of working experience in Electrical & Electronics industry.

Wide Repairer Network

Our wide nationwide Authorized Service Repairer network of experienced and professional technicians

Fast & Easy Claims

Fast, easy & paperless claim process makes E-Warranty as one of the most preferred partners. We describe what our commitment to transparency means for our clients to review process on our 24/7 web-based repair status checking system.

Testimonials

Here's what just some of our clients have said
Their advice and support has been first class, I can't thank them enough for how they helped.

Mr Terence W

Manufacturer

My company has been greatly helped by the excellent work from E-Warranty, you won't be disappointed.

Datin Leong

Dealer

For insurance assistance I can't recommended Ewarranty2u, I've been delighted by the outcome

Viswamitra Roychaudhuri

Customer

Ewarranty has been marvelous for my company, their professionalism has been exemplary

Harum bin Minah

Customer

Request a Call Back

For Personal : Would you like to speak to our Customer Careline over the phone ? Just submit your details and we’ll be in touch shortly. You can also email us if you would prefer.

For Businesses : Do you have questions or enquiries about how our E-Warranty can help your company? Send us an email and we’ll get in touch shortly, or phone +6016 – 3585 747 between 09:00 and 17:30 Monday to Friday (except Public Holiday) – we would be delighted to speak. Otherwise you can also email us at : enquiry@ewarranty2u.com

Note: Your details are kept strictly confidential as per our Privacy Policy.